Job Title: Director of Operations, Thompson’s Point, Portland, Maine
Thompson’s Point and its growing consortium of event venues and multi-tenant spaces seeks an experienced, unflappable, driven, engaged, creative, and bottom-line focused Director of Operations to provide executive leadership expertise than ensures the effective and efficient operation of the Brick South event venue, Halo at the Point, the Depot Pavilion outdoor event area, operational oversight of the Depot area concessions building and its staff, and general overall site circulation and coordination as needed to ensure the successful outcome of the event programming in these areas.
This management oversight includes, but is not limited to, the quality of experience provided at Thompson’s Point and professionalism of its staff, maintaining a professional standard for all services provided and ensuring legal defensibility of those services, and the achievement of stated operational goals and profitability objectives, along with maintaining a collegial, supportive, and motivated culture among team members.
The Director of Operations will work with team members and ownership to maximize profitability and to ensure superior client service, product quality and associate satisfaction, and will provide up to the moment communication of operations performance to ownership.
Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects
Assume management responsibility in collaboration with Chief Engineer for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment; custodial/housekeeping/set-up services; sound/lighting; fire protection; life safety; workplace safety; signage and grounds keeping
Plan, direct, coordinate, and review the work plan, staffing models, and general public-facing procedures for food and beverage operations; facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of associates to ensure accuracy and timeliness of completion, professionalism, and emphasis on positive customer interaction and satisfaction; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges
Collaborate with management office to select, train, motivate and evaluate operations staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
Work with Director of Development to understand the objectives of various self-sponsored event programming, needs of clients and sponsors, and guide operations team to ensure reliable execution of events
Prepare and administer departmental annual budget; supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary; develop and maintain Capital Improvement Project reports and recommendations for the facility; administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)
Administers and negotiates contracts with a variety of outside vendors
Acts as liaison with City services for facility related functions (codes, license/permits, health inspections, utilities, etc.)
Oversees parking management by working directly with our parking management company to ensure smooth operations of event and day to day parking on property.
Develops policies and ongoing outreach with tenants, Libbytown Neighborhood Association and transit partners to ensure Transportation Demand Management plan is accurate and executed properly.
Conduct or supervise a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
Specific Job Knowledge, Skill, and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- First and foremost, must be genuinely interested to be part of a dynamic and growing organization at a critical point in its development, and must be open-minded and not just willing but actively interested in learning from the challenges that accompany growth and change.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires excellent communication skills, both verbal and written, and excellent organizational skills.
- Advanced knowledge of the principles and practices within all components of property operations, including but not limited to rental operations, working with caterers, vendors and planners, food & beverage operations, and sales practices; also, experiential knowledge of management of people and ability to handle complex problems in real time.
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Ability to make decisions with only general policies and procedures available for guidance.
- Ability to apply supervisory/management soft skills.
- Able to take on feedback of all types from team members, supervisors, and members of the public, and deliver feedback and critique to team members with tact and skill.
- Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or clients.
- Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
- Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 15 lbs. occasionally.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Recommended Qualification Standards:
Education: College degree required. Must posses the ability to speak, read, write and understand English.
Experience: A minimum of 3-year previous experience as a manager/director of operations, or general manager. Must have strong interpersonal skills and enjoy close contact with the public.
This position description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. In fact, it should be expected that the types of duties required of this position will evolve as Thompson’s Point continues its growth. We will require the commitment of an engaged Director of Operations to help us navigate that growth, and will look to that individual to be an active player in providing input and feedback to ownership and team members.