Director of Operations – Thompson’s Point

Job Title: Director of Operations, Thompson’s Point, Portland, Maine

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Summary:

Thompson’s Point and its growing consortium of event venues and multi-tenant spaces seeks an experienced, unflappable, driven, engaged, creative, and bottom-line focused Director of Operations to provide executive leadership expertise than ensures the effective and efficient operation of the Brick South event venue, Halo at the Point, the Depot Pavilion outdoor event area, operational oversight of the Depot area concessions building and its staff, and general overall site circulation and coordination as needed to ensure the successful outcome of the event programming in these areas.

This management oversight includes, but is not limited to, the quality of experience provided at Thompson’s Point and professionalism of its staff, maintaining a professional standard for all services provided and ensuring legal defensibility of those services, and the achievement of stated operational goals and profitability objectives, along with maintaining a collegial, supportive, and motivated culture among team members.

The Director of Operations will work with team members and ownership to maximize profitability and to ensure superior client service, product quality and associate satisfaction, and will provide up to the moment communication of operations performance to ownership.

Essential Duties:

Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects

Assume management responsibility in collaboration with Chief Engineer for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment; custodial/housekeeping/set-up services; sound/lighting; fire protection; life safety; workplace safety; signage and grounds keeping

Plan, direct, coordinate, and review the work plan, staffing models, and general public-facing procedures for food and beverage operations; facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of associates to ensure accuracy and timeliness of completion, professionalism, and emphasis on positive customer interaction and satisfaction; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges

Collaborate with management office to select, train, motivate and evaluate operations staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures

Work with Director of Development to understand the objectives of various self-sponsored event programming, needs of clients and sponsors, and guide operations team to ensure reliable execution of events

Prepare and administer departmental annual budget; supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary; develop and maintain Capital Improvement Project reports and recommendations for the facility; administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)

Administers and negotiates contracts with a variety of outside vendors

Acts as liaison with City services for facility related functions (codes, license/permits, health inspections, utilities, etc.)

Oversees parking management by working directly with our parking management company to ensure smooth operations of event and day to day parking on property.

Develops policies and ongoing outreach with tenants, Libbytown Neighborhood Association and transit partners to ensure Transportation Demand Management plan is accurate and executed properly.

Conduct or supervise a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

Specific Job Knowledge, Skill, and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • First and foremost, must be genuinely interested to be part of a dynamic and growing organization at a critical point in its development, and must be open-minded and not just willing but actively interested in learning from the challenges that accompany growth and change.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires excellent communication skills, both verbal and written, and excellent organizational skills.
  • Advanced knowledge of the principles and practices within all components of property operations, including but not limited to rental operations, working with caterers, vendors and planners, food & beverage operations, and sales practices; also, experiential knowledge of management of people and ability to handle complex problems in real time.
  • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures available for guidance.
  • Ability to apply supervisory/management soft skills.
  • Able to take on feedback of all types from team members, supervisors, and members of the public, and deliver feedback and critique to team members with tact and skill.
  • Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or clients.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Physical Demands:

  • Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Recommended Qualification Standards:

Education: College degree required. Must posses the ability to speak, read, write and understand English.

Experience: A minimum of 3-year previous experience as a manager/director of operations, or general manager. Must have strong interpersonal skills and enjoy close contact with the public.

This position description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. In fact, it should be expected that the types of duties required of this position will evolve as Thompson’s Point continues its growth. We will require the commitment of an engaged Director of Operations to help us navigate that growth, and will look to that individual to be an active player in providing input and feedback to ownership and team members.

Guest Room Attendant/Housekeeper- Hampton Inn, Lewiston

 

Hampton Inn, Lewiston, Maine

Guest Room Attendant/Housekeeper        

Summary:

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Responsible for cleaning guest rooms assigned to you. Making beds, vacuuming, dusting and cleaning bathrooms. You will be assigned an average of 12-16 rooms per shift to clean. Adhere to Hampton Brand standards and safety and security practices. Able to stand on your feet up to 8 hours. Push, pull and lift up to 30 lbs. at any given time and comfortable speaking and assisting our guests.

Must be be able to read, speak and write English to understand assignment sheet and chemical use.

Open availablity to work any day to include weekends and holidays.

Crosstrain in Laundry

Night Auditor/Front Desk Associate

Night Auditor/Front Desk Agent, Hampton Inn Lewiston

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Looking for the right candidate with great customer service skills, reliable to work overnight shifts from 11pm-7am on Friday and Saturday nights. Additional overnight shifts or AM/PM shifts offered to cover vacations or time off request. Responsible for checking guests in and out, answer main phone line, make reservations, suite shop sales, cash handling and night end balancing.

Must be able to speak, write and read English, computer knowledge/skills, customer service experience. Minimum age to apply is 21 years old due to liquor license requirements for selling on your shift. Must be able to stand on your feet for 8 hours.

Education Requirements
High School diploma or equivalent education preferred. Must possess
the ability to speak, read, write and understand English.

Benefits
Medical and Dental insurance, Life insurance, variety of voluntary insurances to include STD, LTD and additional Life insurance, 401k and Hilton travel benefit.  Vacation and Sick time accrual

Banquet Captain

Thompson’s point, FULL Time Banquet Captain

About us:

Thompson’s Point is located in the picturesque, Portland, Maine.  It is a transportive place like nothing else you’ve ever seen or experienced. Alive with kinetic, creative energy, Thompson’s Point will is an iconic symbol of what we all know about living in Maine: with creativity, vision, and independent spirit anything is possible.  The event venues; Brick South, The Depot and Halo are all outstanding options for social gatherings, corporate events, tradeshows, festivals, educational conferences, marketplaces and more!  Not only is Thompsons Point a great place to gather, it is an even better place to work and further your hospitality career.

Description:

Thompson’s Point is looking for a part time banquet captain.  This person would be responsible for day-of event tasks in addition to various general maintenance duties, making flexibility and reliability of extreme importance.

Essential Job Responsibilities:

  • Facilitating load in and load out of events at Brick South, Halo at The Point and the Depot, as scheduled
  • Oversee beverage program including inventory and ordering
  • Oversee concessions as needed including inventory and ordering
  • Oversee scheduling for beverage staff for day-of event execution
  • Assist vendors and clients with day-of needs as they arise
  • Supervision of equipment used during an event
  • Supervision and custodial duties during events, to include trash removal, floor and restroom care
  • General rounds of building and parking lot area
  • Interact with clients and guests in a respectful and polite manner
  • Follows company policy and adheres to safety regulations
  • Special projects and duties to be assigned on an as needed basis

Core values:

Thompson’s Point employees are held accountable to four core values. These values will set the baseline standards for individual job performance, as it relates to the essential functions and competencies of the position.

  • Excellence in work – Demonstrates commitment to performing work at the highest standards.
  • Embraces innovation- Embraces change and demonstrates dedication to continuous improvement to drive business results.
  • Exceeds customer expectations – Demonstrates the highest possible customer service (both internal and external).
  • Collaborates as a team member – Recognizes that all departments contribute to the goals of the organization.

Position competencies:

  • Excellent organizational skills
  • Excellent communication skills – written and verbal
  • Ability to multi-task, prioritize and manage time effectively
  • Attention to detail and pro-active team player
  • Creative approach to meeting and exceeding client expectations

Education and experience:

  • Associates degree in project management, hospitality, tourism or business (preferred)
  • Previous beverage management experience (preferred)
  • Previous event/venue experience (preferred)

Miscellaneous items:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change during employment and as the business needs change.

Northern Hospitality defines the regular, part-time associates as working less than an average of 30 hours per week.  Regular part-time associated as subject to the Company policies and procedures and are eligible to receive those benefits the Company offers to its regular part-time associates.

It is the associate’s responsibility to communicate availability and scheduling requests with management.  The Management Company understands that special circumstances may apply, and each situation will be reviewed on a case by case basis.

 

 

General Maintenance Assistant

Thompson’s Point and 501 Danforth

Job Title: On-Call General Maintenance Assistant Job Description

Reports To: Facilities Maintenance, Manager on Duty

Status: On-Call, Per Diem

Summary:

General maintenance for the building and grounds; general repair of the building, equipment and grounds maintenance.

Essential Duties:

  • Routine maintenance of Brick South and The Depot
  • Routine maintenance of bar equipment and cleaning of floor drains
  • General rounds of building and parking lot area
  • Supervision of event load in and load out and related equipment being used
  • Supervision and custodial duties during events, to include trash removal, floor and restroom care
  • Interact with clients and guests in a respectful and polite manner
  • Special projects and duties to be assigned on an as needed basis

Supportive Functions:

  • Report to work at scheduled time in proper attire
  • If it is necessary to miss a shift, notify your supervisor in advance of the start of your shift, with as much notice as possible.
  • Properly manage your work time, balancing scheduled work with situations that arise
  • Practice and observe all safety procedures

Work Conditions:

  • Must maintain a clean and professional appearance and condition
  • Must be available to work varied shifts including 1st shift, 2nd shift as needed according to business demands
  • Must possess the ability to lift 25-50lbs regularly, over 100 lbs. occasionally, and wear proper protective equipment
  • This position requires the ability to walk for 8 hours per shift, and the ability to climb stairs, work with heavy equipment and communicate with guests
  • The worker is subject to noise, vibration, fumes, odor, dust, and gasses. The worker is subject to hazards related to working with heavy equipment, electricity, chemicals, and heights
  • Must be available for snow removal during the winter months

To apply, please email your resume to eenglish@northernhospitality.com