Full Time Hampton Inn Lewiston Team Leader and Rooms Inspector
Reports To: Housekeeping Manager
To inspect all guestrooms in order to produce exceptionally clean and maintained guestrooms, as measured by guest comment cards, Quality & Assurance Hilton inspections (twice yearly), in-house inspection forms and department inspections.
To provide daily hands-on support to Housekeeping Staff through assistance and encouragement, creating an environment of employee satisfaction.
To maintain open lines of communication with managers, department members, and front office staff and to efficiently communicate rooms status to the front office in a timely manner.
Have a thorough knowledge of all housekeeping personnel policy and procedures as well as a working knowledge of all housekeeping equipment and supplies.
40% Support of Housekeeping Staff
Responsible and accountable for quality and cleanliness of assigned sections of department
Responsible for completing inspections on all vacant rooms and suites daily, including vacant rooms in the morning
Inspects guest hallways and housekeeping closets for cleanliness and conditions at the end of each day
Assists Manager with monthly inventory for housekeeping supplies
Clean guest rooms and suites as needed.
Performs room cleaning duties utilizing housekeeping procedures and Hilton Standards of housekeeping.
Follows appropriate procedure for entering all rooms. Never touch a guest’s personal property. Leave the guest door ajar while servicing the room
40% Time Management and Productivity
Run daily housekeeping boards and report rooms to front office when ready for occupancy
Return keys and check out with manager or MOD before leaving each day
Routinely inspects housekeeping carts for cleanliness and organization at the end of the day
20% Guest Service and Employee Communications
Report any repairs or maintenance work that may be needed in assigned areas by work order procedure
Conduct orientation training of new employees to explain company policies, housekeeping work procedures, demonstrates use and maintenance of equipment
Interact with guests in a respectful and polite manner
Utilize the CRM report to effectively service the guests’ needs.
Comply with any special guest requests (such as cribs, extra towels, etc.)
Coordinate and track the lost and found area. Record items on a daily basis. Return guest calls within 24 hours to provide a status of lost item(s). Follow up with guest when item(s) are found. Ship or mail any requested items to guest
Report to work at scheduled time in proper uniform
If necessary to miss a shift, notify a member of management at least 4 hours in advance of the start of your shift and in accordance with hotel policy and procedures.
Attends all scheduled meetings and mandatory training by the hotel
Practice and observe all safety procedures
Specific Job Knowledge, Skill, and Ability:
Effective ability to supervise and motivate staff to maintain optimal department operation and staff development
Ability to develop and deliver training to new employees as well as retraining of current staff
Be skilled with and able to train employees on emergency and blood borne pathogen clean up procedures
Conducts oneself in professional manner and leads housekeeping department in all hotel policies and procedures
Responsible for ongoing training and hands-on support of employees in the Housekeeping Department to maintain quality service and guest satisfaction
Provide feedback to employees about their progress
Provide training, recognition, and leadership to department
Inspection of guest rooms, hallways, and public spaces accordingly
Assist supervisor/manager with any additional supervisory responsibilities
Ability to work independently and as part of a team
Ability to work with minimal supervision
Demonstrates self-confidence, positive energy and enthusiasm
Uses effective listening skills
Manages time well. Correctly prioritizes tasks
Must be able to handle oneself in a calm and composed manner while exhibiting appropriate customer service behavior
Must maintain a clean and professional appearance and condition
Job may require at times, handling of heavy cleaning equipment and abrasive chemicals
Must be able to remain on feet for 5-8 hours at a time as well as be able to walk around the hotel for up to 10 hours per day
The job includes bending, stooping, stretching as well as heavy lifting: on average 30-50 pounds
Recommended Qualification Standards:
Education: High School diploma or equivalent education preferred. Must be able to read, write, and understand English
Experience: Previous housekeeping experience required. Previous supervisory experience preferred.
This position description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
The Hampton Inn by Hilton Lewiston-Auburn demands that each employee maintains a positive clean, and safe working environment at all times. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must also understand that the hotel operates 7 days a week and 24 hours a day. All employees must be aware that at times it may be necessary to move any employee from their accustomed shift as business demands. In addition, as an employee, I understand that business determines the amount of hours I work, and that some weeks I may be scheduled to work less than 40 hours, while other weeks I may be scheduled to work more than 40 hours.